1.1 Welcome to WeWake! WeWake (the “Platform”) is an online service offering astrology consultations, spiritual content, Pooja services, webinars, courses, and related offerings to help users navigate life’s challenges with ancient wisdom. These Terms and Conditions (“Terms”) govern your access to and use of the WeWake website (www.wewake.site), our mobile application “WeWake”, and all services and features provided through them (collectively, the “Services”).

1.2 The Platform is owned and operated by Spiritual Sutra Private Limited, an Indian company registered under the Companies Act, 2013, with its registered office at 264/265, Vaswani Chambers, Dr. Annie Besant Road, Worli, Mumbai – 400030, Maharashtra, India (hereinafter referred to as “WeWake”, “the Company”, “we”, or “us”). By using our Services, you (the user) agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using the Platform or any Services. We recommend that you read these Terms carefully and print or save a copy for your records.

1.3 Your acceptance may be evidenced by electronic means, which shall have the same legal effect as a physical signature under the Information Technology Act, 2000.

1.4 These Terms apply to the website, any future mobile applications, physical or digital products sold directly or through third-party affiliates, and all services provided under the WeWake brand.

2.1 For the purposes of these Terms, the following terms shall have the meaningsascribed below:

2.1.1 Practitioner: Includes astrologers, Vastu consultants, Poojari’s, priests, service providers, or any experts offering Services on the Platform, used interchangeably.

2.1.2 Services: The range of offerings provided by WeWake, including but not limited to astrology consultations, Pooja and spiritual services, product sales, courses, webinars, content and tools, mobile application features, subscription plans, and affiliate/referral programs, as further detailed in Section 3.

2.1.3 Platform: The WeWake website (www.wewake.site), mobile application, and any related digital interfaces or features.

2.1.4 User/You: Any individual or entity accessing or using the Services or Platform.

2.1.5 Personal Data: As defined under the Digital Personal Data Protection Act,2023, any data about an individual who is identifiable by or in relation to such data.

2.1.6 Child/Minor: Any individual under the age of 18 years.

2.1.7 Data Fiduciary: WeWake, in its role under the Digital Personal Data Protection Act, 2023, responsible for determining the purpose and means of processin Personal Data.

2.1.8 Site Content: All text, graphics, logos, images, audio clips, videos, software,and compilations thereof available on the Platform.

2.1.9 Paid Services: Any Services requiring payment, such as consultations, Pooja services, courses, or product purchases.

3.1 WeWake provides a range of Services to users. Our current and potential future offerings include, but are not limited to:

3.1.1 Astrology Consultations: Personalized Vedic astrology consultations (e.g., Kundali readings, Prashna Kundali sessions) covering career, marriage, health, finances, relationships, and other life areas. Consultations may be delivered via chat, phone, video call, or in written report format by experienced astrologers.

3.1.2 Pooja and Spiritual Services: Facilitation of Poojas (prayer ceremonies) and other spiritual or religious rituals on behalf of users, performed by qualified Practitioners. WeWake acts solely as a facilitator for Pooja services and does not perform rituals itself; any outcomes are subject to the Practitioner's discretion. We may also offer ritual products or prasad delivery associated with these services.

3.1.3 Product Sales: Sale of spiritual and astrological products, including but not limited to gemstones, yantras, malas, Rudraksha, Jadi (tree roots), and other remedies recommended during consultations or for personal use. These may be offered independently or in conjunction with other Services, with delivery options available.

3.1.4 Courses and Webinars: Educational webinars, workshops, and courses on astrology, spirituality, Sanatana Dharma, and related topics to help users deepen their knowledge and personal growth.

3.1.5 Content and Tools: Informational content such as articles, blogs, horoscopes, spiritual guides, calculators (e.g., Kundali or compatibility calculators), and other resources provided for personal insight and learning.

3.1.6 Mobile Application: A mobile app that allows convenient access to our services, booking consultations, receiving updates, etc. (when launched). The same Terms apply to usage of the app.

3.1.7 Subscription Plans: In the future, we may introduce membership or subscription plans (for example, monthly packages or premium content subscriptions) that provide additional benefits or unlimited services for a recurring fee. Such plans will be subject to these general Terms and any specific terms we communicate at the time of offering.

3.1.8 Affiliate/Referral Program: We may also introduce affiliate or referral programs enabling users or third parties to earn rewards or commissions for referring new users to WeWake. Participation in any affiliate program will be governed by these Terms and any additional guidelines we publish.

3.2 WeWake continually innovates and improves its offerings. Any new feature, service, or product introduced by WeWake will, unless stated otherwise, be considered part of the “Services” and will be covered by these Terms. We reserve the right to modify, expand, or discontinue any Service (or any part or feature of a Service) at our discretion, with or without notice, as described in the “Changes to Terms and Services” section below.

3.3 WeWake acts solely as a facilitator for Pooja services and rituals performed by independent Practitioners. We do not perform such rituals ourselves, and outcomes are at the sole discretion of the Practitioner. We expressly disclaim liability for third-party products, rituals, or services offered through or linked from our Platform.

4.1 By accessing or using the Platform and Services, you confirm that you have read, understood, and agree to these Terms, as well as our Privacy Policy (available

on our website). You may be required to actively confirm your acceptance (for example, by clicking “I Agree”) when creating an account or making a booking. Even if not explicitly asked, your continued use of any Service signifies your acceptance of these Terms. If you do not agree with these Terms at any time, you must stop using WeWake’s Services immediately.

4.2 These Terms form a legally binding agreement between you and WeWake.You represent that you have the legal capacity to accept these Terms. If you are accepting on behalf of a company or other entity, you affirm that you have authority to bind that entity to these Terms.

5.1 You must be at least 18 years old and capable of entering into a binding contract under applicable law to use WeWake’s Services. WeWake is intended for adults; accounts for persons under 18 are not permitted.

5.2 Minors (Under 18): If you are under 18 and still wish to use certain Services (for example, to ask a question about a minor’s horoscope or to participate in a family Pooja), a parent or legal guardian must register on the Platform and supervise all interactions. The parent/guardian will be responsible for all use of the Services by the minor. WeWake does not knowingly collect personal information from anyone under 18 without parental consent.

5.3 Legal Incapacity: If you are legally incompetent to contract (for example, due to mental disability) you may use the Services only through a legal guardian who consents and agrees to these Terms on your behalf.

5.4 Non-Eligible Users: WeWake reserves the right to refuse access to any person who does not meet these eligibility criteria. If we discover that an ineligible user has created an account or used our Services, we may suspend or terminate the account immediately. You confirm you are not subject to any sanctions or restrictions under Indian or international laws (e.g., by the Ministry of Home Affairs).

5.5 By using the Platform, you confirm that you are not prohibited from doing so by any law – for instance, local laws in your jurisdiction that forbid astrology or related services. It is your responsibility to ensure that using our Services is lawful in your country or region. WeWake operates under the laws of India, and makes no representation that the Services are appropriate or available in any particular jurisdiction. Users who access the Platform from outside India do so at their own initiative and must comply with local laws.

6.1 Most Services on WeWake require you to create a user account. You agree to provide accurate, current, and complete information during registration and to keep it updated. The following rules apply to accounts:

6.1.1 Account Creation: To create an account, you will typically need to provide a valid email address or mobile phone number and set a password (or use an OTP verification, or third-party login like Google/Facebook if available). You must not create an account using false identity or on behalf of someone else without permission. Creating multiple accounts for the same person or sharing an account between multiple individuals is prohibited.

6.1.2 Account Security: You are responsible for maintaining the confidentiality of your login credentials. Do not share your password or give others access to your account. We recommend enabling multi-factor authentication where available for enhanced security. You agree to notify us immediately at support@wewake.site if you suspect any unauthorized use of your account or any security breach. WeWake will not be liable for any loss or damage arising from your failure to secure your account, and you may be held responsible for losses incurred by the Company or others due to such unauthorized use.

6.1.3 Personal Information: All information you provide when creating an account (such as name, contact details, birth details for horoscope, etc.) must be truthful and yours to share. Using fake information or impersonating another person is a serious violation. WeWake handles your personal data as per our Privacy Policy, and by registering you consent to such data use.

6.1.4 Guest Access: WeWake may allow limited use of certain Services without a registered account (e.g., browsing content or making a one-time booking via “guest checkout”). If you use a Service as a guest, you may still need to provide certain information (like an email or phone number for contact and delivery of service).Guest users are still bound by these Terms. Note that information provided during a guest checkout might not be saved for future sessions, and you may need to re-enter details each time

6.1.5 Account Termination: You can delete or deactivate your account by contacting us at support@wewake.site. WeWake reserves the right to suspend or terminate accounts that are suspected to violate these Terms, are involved in fraudulent or unlawful activities, or have been inactive for a prolonged period. (See“Termination” section for more details.)

7.1 We expect all users to use the Platform in a responsible and respectful manner. By using WeWake, you agree NOT to engage in any of the following prohibited activities:

7.1.1 Unlawful Activities: Do not use the Services for any purpose that is illegal or prohibited by these Terms. You must comply with all applicable laws and regulations while using WeWake. You agree not to solicit or encourage any unlawful behavior, not to engage in fraud, money laundering, or any activity that would give rise to civil or criminal liability.

7.1.2 Misuse of Content: Do not post, transmit, or share any content on the Platform that is defamatory, obscene, pornographic, vulgar, offensive, hateful, harassing, or otherwise objectionable. This includes content that promotes racism, bigotry, hatred, physical harm, or discrimination of any kind against any group or individual. This also includes items that are threatening to the unity, integrity, defense, security or sovereignty of India. You also must not upload viruses, malware, or any malicious code that could harm the Platform or other users’ devices.

7.1.3 Intellectual Property Violations: Do not upload or share content that infringes any third party’s rights, including copyrights, trademarks, or privacy/publicity rights. You may only post content that you have the right to use. For example, if you share birth details or horoscope data of another person, ensure you have their permission.

7.1.4 Impersonation and False Information: Do not impersonate any person or entity, or falsely state or misrepresent yourself (including pretending to be an astrologer or a WeWake representative if you are not). You must not mislead others by providing information that is intentionally false or by concealing your identity in communications.

7.1.5 Interference with Services: Do not attempt to disrupt or interfere with the functioning of the Platform. This includes not hacking, DDOS attacks, flooding, spamming, or using any automated system (bots, scripts, etc.) to access or use the Services in a manner that sends more request messages to our servers than a human can reasonably produce in the same period. Also, do not bypass any measures we use to prevent unauthorized access.

7.1.6 Unauthorised Commercial Use: Our Services are for personal, non-commercial use. You must not resell, deep-link, or commercially exploit any portion of the Platform without our prior written consent. You also agree not to collect or harvest any information about other users (including personal data) for any commercial solicitation or illegal activity such as phishing.

7.1.7 Harassment and Abuse: You will treat astrologers, instructors, WeWake staff, and other users with respect. Any form of abuse, harassment, or inappropriate behaviour during consultations (whether via chat, call, or in reviews) is strictly prohibited. We reserve the right to remove you from a session or ban your account if you are abusive or unreasonable toward any service provider or staff.

7.1.8 Circumvention: You agree not to circumvent or attempt to bypass WeWake’s Platform when availing services from our astrologers or consultants. For example, you should not solicit our practitioners to provide services outside of WeWake, nor provide your contact information to them for off-platform sessions. Engaging in off- platform transactions with our astrologers without our consent may lead to termination of your account.

7.1.9 Multiple Accounts and Referrals: You will not create multiple accounts to abuse promotions or referral programs. If we offer referral rewards or affiliate commissions, you will use them in good faith. Any attempt to game the system (such as self-referral, using fake identities, or spam referrals) is prohibited and may result in loss of rewards and account termination.

7.1.10 User Content: If in the future certain Services allow you to post or contribute content (for example, user forums, reviews, or Q&A sections), you remain responsible for the content you submit. WeWake does not pre-screen user content, but we have the right (though not the obligation) to remove or delete any content that violates these Terms or is deemed inappropriate, at our sole discretion. We may also suspend or terminate accounts associated with such content. If you believe another user is violating these rules, please report it to us at support@wewake.site.

8.1 Certain Services on WeWake are provided for free (e.g., reading free articles or general horoscopes), but many offerings such as one-on-one consultations, Pooja services, or courses are Paid Services. By purchasing or booking any Paid Service, you agree to the following terms regarding payments:

8.1.1 Fees: You agree to pay all charges for the Services you purchase in the amount and currency specified at the time of transaction. Prices for consultations, courses, or other services will be indicated on the Platform. WeWake reserves the right to determine pricing for all Services and to change prices from time to time. We will make reasonable efforts to inform you of any pricing changes in advance (for instance, changes to subscription fees or new service fees). If you continue to use the Service after the price change takes effect, you agree to pay the updated price.

8.1.2 Currency: Unless otherwise stated, all fees are listed in Indian Rupees (INR). If you are making payment from outside India or in a different currency, your payment provider (bank or card issuer) might automatically convert the amount to INR and charge applicable exchange rates or fees, which are your responsibility. WeWake is not responsible for any currency conversion differences or international transaction fees.

8.1.3 Payment Methods: WeWake supports various payment methods for your convenience, such as credit/debit cards, net banking, UPI, digital wallets, or other payment gateways. When you provide payment information, you represent that you are authorized to use the payment method. You authorize us (and our designated payment processors) to charge the full amount to the payment method you designate for the transaction.

8.1.4 Third-Party Payment Processing: Payments are processed through secure third-party payment gateways. We do not store your full financial details (like full credit card numbers) on our servers. While we strive to use reputable providers and secure technology, WeWake is not liable for any issues arising from the payment process. This includes: payment failures or delays, unauthorized transactions (unless due to our negligence), bank rejections, technical glitches, or theft of financial data during or after the transaction that are outside our control.

8.1.5 Payment Issues: In certain cases, a payment might fail or be delayed (for example, due to insufficient funds, network issues, or bank limits). It is your responsibility to ensure your payment details are correct and you have sufficient funds. If a payment does not go through, WeWake has no obligation to provide the Service until payment is successfully received. If you believe your payment was wrongly processed or charged, please contact us immediately at support@wewake.site and we will review the issue. In the event of a chargeback, you agree to reimburse us for any associated fees or costs incurred.

8.1.6 Taxes: Prices listed on the Platform generally include applicable taxes (like GST) unless stated otherwise. fees are inclusive of applicable taxes as required under Indian law. You are responsible for any other taxes, duties, or charges that may be applicable in your jurisdiction.

8.1.7 Subscription Billing: If you enroll in a subscription or membership plan (when such plans are offered), you agree to the subscription terms presented to you at sign-up. Typically, subscriptions will be billed on a recurring cycle (e.g., monthly or annually) and will auto-renew at the end of each cycle unless you cancel. By providing your payment details for a subscription, you authorize WeWake to charg the recurring subscription fee to your payment method on each renewal until you cancel. We will inform you of important subscription terms, such as renewal dates and how to cancel, when you subscribe. You can cancel a subscription at any time by following the instructions in your account settings or contacting Customer Support; cancellation will stop future billing but will not retroactively refund the current period except where required by law or stated in a specific offer.

9.1 WeWake aims to be fair and transparent in our cancellation and refund policies while protecting the integrity of our services. Please note the following terms regarding appointment cancellations, rescheduling, and refunds for paid Services:

9.1.1 Consultation Bookings: When you book a paid session (astrology consultation, coaching call, etc.), that time is reserved exclusively for you with the chosen Practitioner. Cancellations by You: If you need to cancel or reschedule, you must notify us as soon as possible. We generally require at least 48 hours’ notice before the scheduled session start time for any rescheduling or cancellation requests. If you cancel late (less than 48 hours prior) or fail to show up for a session, no refund will be issued. In our discretion and only in exceptional circumstances (such as a documented medical emergency), we may choose to offer a partial refund or a one-time rescheduling despite late notice – but this is not guaranteed.

9.1.2 Rescheduling: If you request to reschedule a session more than 48 hours in advance of the appointment, we will do our best to accommodate a new time slot for you. Rescheduling is subject to availability of the astrologer or service provider. A rescheduling request with sufficient notice will not incur additional charges for the first change; however, repeated reschedule requests may be treated as a cancellation.

9.1.3 Refund Eligibility: As a general rule, all sales are final. Refunds are only available if requested and no service has been initiated or delivered. WeWake does not offer refunds for services that have been delivered or substantially delivered. For example, if an astrology consultation has taken place (or a report has been prepared and sent), the service is considered rendered and non-refundable. We also do not issue refunds simply because a user is unhappy with the advice or outcome of a session. Astrology and spiritual services are subjective in nature – results and satisfaction can vary by individual, and therefore we cannot guarantee outcomes or offer refunds on the basis of the content of the guidance (see “Critical Disclaimers & Limitation of Liability” below). All refund decisions will be made in accordance with the policy stated herein and shall be final. Exceptions may apply for non-delivery due to our fault, at our discretion.

9.1.4 Exceptions: In cases where the service was not delivered at all or was severely deficient due to a clear fault on our side, WeWake may provide a refund or credit. For instance, if you paid for a service that we could not fulfil, or a technical failure on our platform prevented your session from occurring and we cannot reschedule, we will refund the applicable fees. Any approved refunds will be processed via the original payment method or as a credit to your WeWake account/wallet/original payment method, at our discretion.

9.1.5 Quality Assurance: If you have a complaint about the quality of a service (e.g., you believe a Practitioner was unprofessional or the session was otherwise problematic), please contact Customer Support at support@wewake.site within 24 hours of the session. We take user feedback seriously and will investigate the issue. As part of our quality assurance, WeWake may review communication logs or recordings (with your consent as provided, see “Privacy & Data Use”). Recordings will not be shared with Users, but an AI-generated summary or report may be provided (if applicable) as part of the resolution process, per Section 11.1.7. If we find that the Practitioner seriously deviated from our standards, we may provide a remedy to you (such as a follow-up session with a different Practitioner or a partial or a full refund) at our discretion. However, dissatisfaction with the content of advice (as opposed to a service error) does not generally qualify for a refund.

9.1.6 Pooja Services and Product Purchases: If you order a Pooja service through WeWake (for example, religious items or prasad), any cancellation or refund rights 

might be specified at the time of purchase. Many Pooja services involve coordination and materials, so cancellations might not be possible once the purchase has been 

made. However, if you need to cancel or reschedule a Pooja, please let us know at a minimum of 72 hours in advance so we may try to accommodate your request. If a

delivered product is defective or not as described, please notify us within 7 days and we will work with you to arrange a replacement or refund in line with consumer

protection laws and our specific product return policy.